We inform you that in the event of a lack of conformity of the goods with the contract, the legal guarantee of conformity mentioned in articles L.217-1 to L.217-14 of the Consumer Code and that relating to the defects of the thing sold, mentioned in articles 1641 to 1648 of the Civil Code, will apply in accordance with the law.

Article L217-3 of the consumer code: 

“The provisions of this chapter are applicable to contractual relations between the seller acting in the context of his professional or commercial activity and the buyer acting as a consumer. For the application of the provisions of this chapter, a producer is the manufacturer of a tangible personal property, the importer of this property in the territory of the European Union or any person who presents himself as a producer by affixing his name , its mark or another distinctive sign. "

Article L217-4 of the consumer code:

“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been charged to him by the contract or has been carried out under his responsibility. ”

Article L217-5 of the consumer code: 

"The goods comply with the contract : 

1 - If it is suitable for the use normally expected of a similar good and, if applicable 

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; 

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; 

2 - Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted. "

Article L217-12 of the consumer code:

"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods".

Article 1641 of the civil code:

 "The seller is bound by the guarantee for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which reduces such use so much that the buyer would not have acquired it, or would have given a lesser price, if he had known them ”.

Article 1648 of the civil code:

"The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect."

Article L217-12 of the consumer code: 

"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods". 

Article 1641 of the civil code:  

"The seller is bound by the guarantee for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which reduces such use so much that the buyer would not have acquired it, or would have given a lesser price, if he had known them ”. 

Article 1648 of the civil code: 

"The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect."

In the event of a legal guarantee of conformity action, the consumer: 

- has a period of two years from the delivery of the goods to act, - can choose between repairing or replacing the goods, subject to the cost conditions provided for in article L.217-9 of the Consumer Code, - is exempt from providing proof of the existence of the lack of conformity of the goods during the 6 months following the delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods. The legal guarantee of conformity applies independently of the commercial guarantee. In the event that the consumer decides to implement the guarantee for latent defects of the thing sold as provided for by article 1641 of the civil code, he can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the said code.

Method of dispute resolution 

For any question relating to your purchase, do not hesitate to contact us at +33 4 74 72 47 85 or +33 6 70 88 78 70. If you cannot find a solution that gives you satisfaction, you can send us a complaint by mail to Customer Service at the following address: Equus Dental Harmony - 38 C chemin de Parenty - 69250 Neuville sur Saône, which undertakes to respond within 15 working days to complaints made by mail. In accordance with Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/ If a dispute persists, French common law rules would apply.